due to high demand, shanghai disney resort parking lots will be at or near full capacity during the weekends and holidays. guests visiting shanghai disneyland and disneytown are advised to take the metro, taxi or other public transportation.
zootopia has officially opened at shanghai disneyland on december 20. as we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit zootopia during its opening period, please understand that admission to zootopia or its new attraction “zootopia: hot pursuit” may not be secured for every guest who enters shanghai disneyland. however, guests will be able to encounter multiple new experiences with a zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise. please also note that overnight queuing for entry to shanghai disneyland on any day is not permitted. guests are encouraged to plan their trip accordingly.
in the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “zootopia: hot pursuit”. downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. in the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. operation of the attraction will be resumed after the completion of all necessary procedures. we appreciate the understanding and cooperation of our guests during this opening period.
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annual pass online redemption and facial recognition park entry | guest services | shanghai disney resort-九游会电竞
to bring convenience and improve the in-park experience for shanghai disneyland annual pass holders, we launched a convenient new shanghai disneyland annual pass online redemption service for annual pass holders (mainland china guests). shanghai disneyland annual pass holders (mainland china guests) can redeem their annual pass and/or the annual pass for their children (mainland china guests) under 18 years old in the shanghai disney resort official app.
we have also launched a special trail operations of facial recognition park entry for annual pass holders. annual pass holders can choose to opt into facial recognition park entry for themselves and their child under 18 years old (if the child is an annual pass holder) via the shanghai disney resort official app.
online redemption
annual pass holders who are mainland china guests, can redeem their annual pass online through the shanghai disney resort official app by providing the required identity information, including their name, prc resident id number and a photo of their prc resident id card. annual pass holders must also take and submit a profile photo via the shanghai disney resort official app. we will utilize facial recognition technology to verify the guests identity by comparing the profile photo against the photo on their id document. we will not store the photo of your government id once your identity has been verified. guests have the option for annual pass online redemption for their children under 18 years old. when you redeem your child’s annual pass, you will be asked to manually input the child’s name, government id number and take and upload a profile photo of your child. the personal information you provide to us, including name, government id number and profile photo (but not the id photo), will be stored and linked to the annual pass redeemed and used to confirm identity when you or your children enter shanghai disneyland. if you have any questions during the annual pass online redemption, please call 400-180-0000 or visit the shanghai disneyland main entrance ticket booths or guest service for assistance.
annual pass holders who are hong kong china, macao china, taiwan china guests, or other guests must redeem their annual pass onsite at the park. please go to the ticket booth at the main entrance of the park in person with the specified original id credential and the order number. for hong kong china and macao china guests, please bring a mainland travel permit for hong kong and macao residents, prc travel document or mainland residence permit for hong kong and macao residents. for taiwan china guests, please bring a mainland travel permit for taiwan residents, prc travel document or mainland residence permit for taiwan residents. for other guests, please bring a valid foreign passport or prc foreign permanent resident id card.
how to redeem an annual pass in the app
- download the shanghai disney resort official app before you arrive at the park and create an account with your mobile phone number.
- sign in to the app and tap the button under your pass to start the redemption process.
- select the passes you would like to redeem.
- scan your id.
frame your valid id inside the white guidelines to scan it effectively. mainland china guests must provide their prc resident id card. - take a photo.
take a clear, front-facing photo under good lighting. this photo will be used to identify you next time you enter shanghai disneyland. - congratulations！you have successfully redeemed your annual pass.
facial recognition park entry
after redeeming the annual pass, annual pass holders can choose to opt-in to facial recognition park entry for themselves or their children to enjoy convenient park entry with facial recognition technology.
to opt-in, you will be asked to take and upload a profile photo of yourself (or your child, as applicable). this profile photo will be stored and will only be used for park entry purposes. once opted into facial recognition park entry, you / your child can enter the park through the facial recognition park entry lanes. the facial recognition system installed in the turnstile of these lanes will capture your/your child’s facial images and we will utilize facial recognition technology to verify your/your child’s identity by comparing such photo taken at the turnstile against your/your child’s profile photo previously uploaded during opt-in. please still bring your / your child’s annual pass and the original physical copy of your id document. (mainland china guests are required to bring their prc resident id card. hong kong china and macao china guests are required to bring a mainland travel permit for hong kong and macao residents, prc travel document or mainland residence permit for hong kong and macao residents. taiwan china guests are required to bring a mainland travel permit for taiwan residents, prc travel document or mainland residence permit for taiwan residents. other guests are required to bring a valid foreign passport or prc foreign permanent resident id card) with you in case we need to verify your / your child’s identity manually (please note that manual verification is required for all shanghai disneyland annual pass holders who enter the park through facial recognition park entry lanes for the first time). the photo taken at the turnstiles in the “facial recognition park entry” lanes will only be used for park entry purposes and will be deleted from the facial recognition system at the end of the day of such photo capturing.
how to opt into facial recognition park entry in the app
- select the passes you would like to opt-in for facial recognition park entry.
- agree to opt into facial recognition park entry
- take a photo
take a clear, front-facing photo under good lighting. - congratulations！you have successfully enabled facial recognition park entry.
if you choose not to opt into facial recognition park entry, the annual pass can still be used to enter the park normally. however, please enter the park through other lanes as the facial recognition system in the facial recognition park entry lanes may still capture your facial images when you walk through such lanes (but all photos will be deleted at the end of the day of such photo capturing).
in order to verify the identity of the shanghai disneyland annual pass holder and ensure the usage of the annual pass remains strictly personal, shanghai disneyland annual pass holders are required to show the original physical copy of their id document used to redeem the shanghai disneyland annual pass and the original hardcopy of the shanghai disneyland annual pass or the shanghai disneyland annual pass qr code in the shanghai disney resort official app at the turnstiles when using the shanghai disneyland annual pass to enter the park. shanghai disneyland annual pass holders who have opted in to facial recognition park entry should also bring with them the aforesaid documents in case we need to verify their identity manually (please note that the manual verification is required for all shanghai disneyland annual pass holders who walk through the facial recognition lanes for the first time).
please read our privacy policy and terms and conditions carefully to better understand our services and how we use and protect your information.