guests using a chinese mainland phone number can have trouble receiving sms messages because their number is locked. to unlock your number, please contact your network provider (will be processed within one working day):
for china mobile, send a text message to 106817413333 with "apply for the activation of this phone number [shanghai disney resort]" in the message body.
for china unicom, send a text message to 106939493333 with "apply for the activation of this phone number [shanghai disney resort]" in the message body.
for china telecom, send a text message to 106909203333 with "apply for the activation of this phone number [shanghai disney resort]" in the message body.
if you’re visiting from another country or region, please contact your service provider to ensure you do not have any roaming restrictions on data or voice calls.
issues with your device
be sure that your device is able to receive sms messages:
check that the number you entered is correct and in service
confirm that your number is for a mobile device
be sure that your phone is turned on and ready to receive text messages
make sure your device’s internal storage is not full
issues with your disney profile
double check the phone number you have on file is correct
confirm that the email address associated with your profile is correct as well
still having trouble?
we’re happy to help! please visit the guest services lobby for further assistance.
fpo the page you have selected on hongkongdisneyland.com will open in the same window.
please be aware that the page you are trying to access is outside of www.shanghaidisneyresort.com.
fpo if you select “continue”, you will be redirected to the hong kong website to purchase hong kong disneyland park tickets from hong kong international theme parks limited.
fpo if you select “continue”, you will be redirected to the hong kong website to make hotel reservations at the hong kong disneyland hotel or disney’s hollywood hotel of hong kong international theme parks limited.
you are going to another disney site and a different privacy policy, terms of use and/or sales terms and conditions may apply.
